Our Services

As a client-centred company, it’s our vision to make insurance and maintenance-related struggles a thing of the past for trustees, HOAs, and BCs in the Western Cape.

We Help

1.

Trustees

We help trustees assign funds towards repair and maintenance issues to meet insurance policy requirements. We also help with fidelity guarantees to protect beneficiaries.

Homeowners Associations

2.

We help Home Owners Associations handle all insurance claims related to common property and communal areas.

Body Corporates

3.

We help Body Corporates handle all property-related claims including common areas and permanent fixtures.

How we help

We cut out the admin of filing insurance claims and following up, and it’s our priority to make the process as painless as possible.

1.

Immediate Submission & Processing of Claims

Quick submission of insurance claims can be the difference between total coverage and paying out of pocket. We help to ensure that claims are always submitted with immediate effect.

Monthly Claim Reports & Insurance Summaries

2.

Monthly claim reports monitor loss ratios and help to keep monthly premiums low. We also issue insurance summaries which check that property isn’t over insured or underinsured.

Aligning the Sum Insured with Replacement Costs

3.

We compare the evaluation worth of property versus what the policy will cover to help property professionals make informed decisions about which policy or policy broker is best for them.

Renewal of Insurance Policies

4.

We compare insurance broker rates when it’s time to renew insurance policies. This ensures you always get the most competitive rates for your insurance.

Regulatory & Legal Compliance Advice

5.

Backed by our decades of property industry experience, we understand all regulatory and legal requirements for trustees, Home Owners Associations and Body Corporates. We can help you stay on the right side of the law and prevent liability.

Insurance Guidelines

Insurance claims may seem overwhelming at times – but it doesn’t have to be! Read on to learn what you need to know about body corporate insurance coverage and lodging claims.

What is typically covered under the body corporate insurance policy?
Certain types of damage are typically claimable. These include:

What is typically not covered under the body corporate insurance policy?

Fire and lightning damage
Wind, hail, storm, and flood damage
Burst pipes (not as a result of wear-and-tear)
Burst hot water cylinders
Impact damage (e.g. from a car crash into your fence or wall)
Accidental damage (e.g. paint spilled on the carpet)
Damages caused by a break-in

Water penetration over time caused by improper waterproofing
Improperly installed, insufficient waterproofing
Damage to ceilings, over time, caused by bath traps or showers in above units leaking
Cracked tiles and walls caused by any event unrelated to a claimable event
Damp

Submit a Claim

CFS and the insurance broker will receive a copy of the claim form.
The broker has 2 days to register and submit the claim to the insurance company.
Once the insurance company has registered the claim, they will revert back to the insurance brokers with feedback.
The brokers will advise CFS who will keep the unit owner updated with progress of the claim.
The brokers will advise CFS who will keep the unit owner updated with progress of the claim.
CFS will follow up on the claim from start to finish and arrange for unit owners to receive their claim refund.

Have more questions?

Read our FAQs to find out more.